The AppleTamer’s remote support can allow us to instantly tend to your needs. Whether you need technical assistance while doing business in Paris or simply would like the answer to a few questions while drinking a coffee in the comfort of your home, we are only a phone call away.

The AppleTamer can establish a remote screen sharing session through a secure, encrypted connection that is controlled completely by you. While The AppleTamer is connected to your computer you have the ability to see everything that is happening on your computer, and always have the ability to control your mouse and keyboard and/or disconnect us at any time.

How many times have you wanted to find out exactly how to complete a specific task or even get your computer fixed without all the hassle of taking it in? We’re here for you!

Remote Support

Per incident

Call us when you need us! Our remote support is billed per incident with 30 minute minimum increments.

On-Going Support

If you are a requiring a higher volume of assistance or do not have your own IT support, you can take advantage of our support plans which allow us to help you using 10 minute increments. This means if you require a quick fix we are just a phone call, email, or screen share away.

Worried about security and safety? The application we use for our Remote Support, utilises a number of different safety features to make this process safe and painless. We guarantee a full client-to-client data security, protection and privacy. This means that even our routing servers will not be able to read our sessions data stream.

Cancellation for Scheduled Appointments

When possible please call to let us know if you are running late and we will do our best to accommodate you however in consideration of the next guest we may need to limit the time of your appointment. We ask that you provide 48 hours notice to cancel or re-schedule an appointment. A cancelled appointment without the required notice will result in a one hour cancellation fee . That said, we understand that circumstances do arise in which advance cancellation is simply not possible. In these special cases, it is always preferable to cancel on short notice rather than miss your appointment without calling; even short notice gives us the opportunity to rebook a time slot or staff member.

We regret that we cannot make exceptions to our 48-hour cancellation policy because we are a small appointment-based business and we often schedule our appointments especially for you.

Workshop Cancellations and Refunds

To maximise the effectiveness of our training sessions, The AppleTamer limits the number of attendees per class. We require a notice of withdrawal from a workshop by 10 A.M two business days before the workshop begins. Upon giving proper notice, registrants can use their credits towards an upcoming class. No refunds will be issued. Credit will remain valid for six months from the time of purchase. No credit will be given for cancellations received later than two business days before the course begins.

That said, we understand that circumstances do arise in which advance cancellation is simply not possible. In these special cases, it is always preferable to cancel on short notice rather than miss your appointment without calling; even short notice gives us the opportunity to rebook a time slot or required resource.

Satisfaction Guaranteed!

All AppleTamer services are 100% guaranteed. Our mission is to provide effective and productive solutions, so if you ever feel we have fallen short of our promise or that your expectations have not been met, we will immediately address the situation or offer a complete refund.

Payment

Unless credit has been extended, all work/training orders are due upon completion of the work/training session. Any amounts owing to The AppleTamer after 14 days date from the due date shall be subject to a monthly 4% surcharge rate.